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| SUPPORT PROGRAMS| Evaluation Support |
Available to a single developer evaluating ASPCache Trial Edition or other trial software.
- Cost: Free
- Term: 30 days from installation
- Unlimited access to support engineers via support request form.
- Support is limited to installation assistance and general product usage questions.
- Guaranteed response within 2 business days, but no guarantee of problem resolution.
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| Basic Support |
Available to a single developer for a purchased license of
ASPCache or APGen Production Edition.
- Cost: Free
- Term: 30 days from date of purchase
- Support is limited to 1 incident via support request form.
- A support incident is equal to a single issue or problem that cannot
be broken down into subordinate parts.
- The incident will be limited to 1 hour of effort by a support engineer.
- Guaranteed response within 2 business days, but no guarantee of problem resolution.
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| Per-incident Support |
Available to a single developer using any WebGecko product.
- Cost: $99 USD [purchase online]
- Term: No expiration date
- Access to support engineers via support request form.
Follow up contact by telephone is also available.
- Support is limited to the number of incidents purchased.
- A support incident is equal to a single issue or problem that cannot
be broken down into subordinate parts.
- Each incident will be limited to 1 hour of effort by a support engineer.
- Guaranteed response within 2 business days.
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| Priority Support |
Available to a single developer using any WebGecko products.
- Cost: $499 USD [purchase online]
- Term: 1 year from date of purchase
- Access to a dedicated support engineer via direct email.
- Limited to 5 incidents.
- A support incident is equal to a single issue or problem that cannot
be broken down into subordinate parts.
- Each incident will be limited to 1 hour of effort by a support engineer.
- Guaranteed response within 1 business day.
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| Enterprise Support |
Available to a company using any WebGecko products.
- Cost: $3000 USD [purchase online]
- Term: 1 year from date of purchase
- Includes a dedicated support engineer that can be contacted by direct email and mobile phone.
- The support engineer may be contacted by any customer representative.
- If the support effort requires more than 30 hours per year, customer is billed
for extra hours at $100/hour.
- Guaranteed response within 1/2 business day.
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| Service Hours | |
Service hours are from 9 AM to 5:00 PM PST Monday through Friday.
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